Cruise ship blaze latest: Voyage is cancelled, passengers to fly home

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Thumbnail image for grandeur_fire2.jpgUPDATE: The next scheduled sailing of Grandeur of the Seas, due to lave Baltimore, Maryland on Friday, May 31, has been cancelled to allow for repairs to be carried out in Freeport, Bahamas. Guests booked on the May 31 sailing will be provided a full refund of the cruise fare paid. Royal Caribbean also will provide these guests with the opportunity to sail in the future by providing a future cruise certificate for 50 per cent of the cruise fare paid. Guests who booked flights through Royal Caribbean International will receive a full refund for air costs. If they did not purchase flights through Royal Caribbean International, the cruise line will pay for their airline change fees. A dedicated telephone hotline has been established for guests on these two sailings. Guests may call us at 1-888-824-0012 in the U.S. or +1-408-916-9000 internationally.
Following last night’s blaze on board cruise ship Grandeur of the Seas, Royal Caribbean has announced the remainder of the current voyage has been cancelled and passengers will be flown home from the Bahamas. The company’s statement in full:
Unfortunately, the damage caused by the fire on Grandeur of the Seas will require us to cancel the rest of the voyage. We are currently working on making the necessary arrangements to return all guests to Baltimore, Maryland.
Royal Caribbean International will provide each guest with a full refund of the cruise fare paid. Royal Caribbean would also like to provide guests with the opportunity to sail with us again. We will be providing each guest with a future cruise certificate for 100% of the cruise fare paid for their May 24, 2013, Grandeur of the Seas sailing.
Royal Caribbean International is deeply sorry for this unexpected development in our guests’ vacation. We understand that this may have been a very stressful time for them. And we also know that it has significantly impacted their vacation experience. We appreciate their patience and cooperation in dealing with this unfortunate situation.
A dedicated telephone hotline has been established for family members of guests at 1-888-824-0012 or internationally at +1-408-916-9000. The cruise line requests that only families of guests use the telephone numbers in order to help ease call volume and ensure that they can receive information as quickly as possible.
Grandeur of the Seas was on a seven-night sailing that departed Baltimore, Maryland, on May 24, and had included port calls to Port Canaveral, Florida; CocoCay and Nassau, The Bahamas.

By | 2017-06-15T15:59:33+00:00 27 May 2013|Cruise news|0 Comments

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John Honeywell is a travel writer specialising in cruise ships and cruise travel. Winner of CLIA UK's Contribution to Cruise award 2017.

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