All the latest cruise news from Captain Greybeard, the man in the know. Recipient of the CLIA Contribution to Cruise Media Award in 2017, John Honeywell is the leading cruise expert in the UK with the ear of the industry’s most important leaders and innovators
Royal victory for Diamond passengers
At a time when every other cruise line is trying to improve the service for their best customers - the passengers who have sailed with them most often, and those paying for the best suites - it looked like Royal Caribbean had shot themselves in the foot by announcing they were restricting access to their concierge lounges. These are a popular perk, providing a meeting place for regulars, priority bookings for shore excursions, speciality restaurants and spa treatments, and - best of all for many passengers - free drinks, just like an airport business class lounge. Trouble is, the lounges [...]